Refund & Cancellations
At Shazz Mobile Spa, we aim to provide a smooth and fair booking experience for all our clients. Please review our refund and cancellation policy below.
1. Booking Confirmation
All bookings are only confirmed once payment or a deposit has been received. By confirming a booking, you agree to the terms of this policy.
2. Cancellation Policy
- Cancellations within 24 hours of booking
No cancellation fees will be charged. - Cancellations made more than 24 hours before the appointment date
No cancellation fees will be charged. - Same-day cancellations (on the day of the appointment)
A 50% cancellation fee of the total booking amount will be charged.
3. No-Show Policy
If a client fails to show up for a scheduled appointment without any prior communication, 100% of the booking amount may be charged.
4. Late Arrivals
If a client arrives late or delays the therapist’s start time:
- The treatment time may be reduced accordingly.
- Full payment for the original booking will still apply.
5. Refunds
- Refunds are only applicable in cases where Shazz Mobile Spa is unable to deliver the service as booked.
- No refunds will be issued for completed services.
- Approved refunds will be processed within a reasonable timeframe.
6. Rescheduling
- Clients may reschedule their appointment at no cost if done at least 24 hours in advance.
- Same-day rescheduling may be treated as a cancellation and subject to applicable fees.
7. Service Conditions
- Clients are responsible for providing a safe and suitable environment for the therapist to perform the service.
- If services cannot be completed due to unsafe or unsuitable conditions, the booking may be cancelled and charges may still apply.
8. Travel & Setup
- Any special travel or setup requirements must be communicated at the time of booking.
- Additional charges may apply depending on location or service requirements.